A true partner
A named account lead coordinates your engagement, backed by a cross-functional team across data solutions, clinical insights, technology, data delivery, and client services.
PROGNOS CUSTOMER SUPPORT
Questions about your data, deliveries, or Prognos environment? Our Client Success team is here to help you work through the issue and identify the next step.
Email Client SuccessWhat to include →For existing Prognos customers and programs.
GET IN TOUCH
Your existing Prognos contact is also a good starting point for questions specific to your program.
THE PROGNOS SUPPORT MODEL
Our technology delivers the data. Our people bring the experience, partnership, and accountability to make it work for your team’s strategy.
A named account lead coordinates your engagement, backed by a cross-functional team across data solutions, clinical insights, technology, data delivery, and client services.
Deep institutional experience in laboratory data, healthcare analytics, real-world data, life sciences commercialization, oncology, rare disease, and patient finding.
Regular engagement across requirements, implementation, data quality, delivery, and optimization—with your account lead coordinating the right expertise and escalation when needed.
THE MINDSET AND METHOD BEHIND OUR PARTNERSHIP
A commitment to selfless service, paired with a clear standard for the data we deliver.
SEVA (pronounced “SAY-vuh”) means selfless service: putting others first and treating service as an honor.
Serving our customers and each other selflessly.
Earning our customers’ trust and business.
Creating value for our customers and Prognos.
All of us, doing it consistently, every time.
Precise, Actionable, Comprehensive, and Timely—the principles behind our laboratory data capabilities.
Deep clinical detail and granularity to help identify complex clinical populations.
Clinically trained ML/AI enriches data to make it more relevant to your needs.
An integrated view of diagnostic data through direct laboratory relationships.
Accelerating time to value through timely data delivery aligned to your program.
HELP US UNDERSTAND THE ISSUE
The more context you can share about what you’re seeing, the easier it is for our team to understand the request and coordinate the right follow-up.
If you’re following up on an existing conversation, replying in the same email thread helps keep the context together.
Contact Client SuccessInclude your company and the Prognos product, delivery, or program involved.
Describe your question or the issue, including what you expected and what happened.
Share the delivery date, file name, error message, or steps that help explain the request.
Let us know what is affected and any relevant deadline so we understand the context.
A FEW COMMON QUESTIONS
You can contact your existing Prognos account lead or email customersuccess@prognoshealth.com. Include your organization and program name so we can connect the request with the right team.
Email Client Success with the environment or product involved and a description of what you see. Include any error message and when the issue started.
Visit Learn More to discuss a new data need, provider challenge, or solution. For other general inquiries, use our Contact Us page.
Connect with the Prognos Client Success team.